"Vinny - I'd like to thank you for all of the technical assistance that you
gave me this year. I'm not a hi-tech person and you have helped me become a lot
more comfortable dealing with the ongoing challenges of keeping my office
computers running with a minimum number of problems.
I've found you to be very responsive and very knowledgeable. It didn't seem
to matter if it was a software or a hardware challenge, you've been successful
virtually 100% of the time resolving the issues. Whenever I had a problem and
left a message, you typically returned the call within 30 minutes and within a
short window of time thereafter, the problem was fixed.
Your commitment to customer service is outstanding. Although I hope I don't
have to call you for a major crisis this year, I do feel very comfortable
knowing that you will be there, if I need you."
Ken Levine, President
Impact Business Solutions, Inc.